About
Lufthansa also known as Deutsche Lufthansa AG is the second largest airline in Europe and the largest German airline. Lufthansa is one of the founding members of the Star Alliance which was formed in 1997. Lufthansa boasts a fleet size of 265 covering 220 destinations domestically and internationally. Lufthansa’s primary hub is in Frankfurt Airport followed by its secondary hub Munich Airport.

Alliance
Star Alliance was founded in May 1997, it is one of the world's largest global airline alliances. Headquartered in Frankfurt am Main, Germany, currently have 26 member airlines who have over 641 million passengers per year. Lufthansa allows guests to earn and redeem miles across Star Alliance's carriers airlines. Passengers can access lounges depending on the type of flight ticket and frequent flyer status or class of travel.

Class of Travel
Lufthansa offers four classes of travel:
First Class - Lufthansa's First class offers luxury along with comfort while flying. Passengers can also opt for private jet services which can be combined with a First Class flight.
Business Class - Lufthansa's Business class provides guests with relaxation while working with privacy. Guests have lounge access before boarding and have additional free baggage with exclusive in-flight meals.
Premium Economy Class - Lufthansa's Business class offers wide seats with leg space along with an upgrade depending on the possibility. Meals are served on fine china tableware onboard.
Economy Class - Lufthansa's Economy class provides guests with seats which have ample legroom for a comfortable flight. Guests can choose from a wide range of snacks on board and can relax with onboard entertainment.

Baggage allowance
Economy class passengers are allowed 1 piece each up to 8kgs for carry-on and 15-30 kgs for checked-in luggage.
Business class passengers are allowed 2 pieces each up to7kgs for carry-on and 40 kgs for checked-in luggage.
Please read more information on baggage allowance on Lufthansa's website, as it varies according to the class of travel.

Frequent Flyer Programme
Miles & More is the frequent flyer programme, which is also Europe's largest frequent flyer programme. Members can earn miles travelling across Star Alliance member airlines. Members can also enjoy miles while planning holidays, movies, hotels and car rentals.

In-flight Services
Lufthansa has handpicked the best cinema's from around the world for its guests. Guests also have access to the 200 audio collections which is ever expanding. Guests on long-Haul flights have access to live TV such as Sports 24, CNN and Euronews, this service is available in all classes free of charge. Guest can browse the menu onboard or pre-book their meal during reservation. An advance shopping range allows guests to receive their order directly to their flight. Along with newspapers and magazines, Lufthansa provides guests with an option of downloading eJournals as well. With FLyNet, one can stay connected to the internet on all long-haul aircraft.

Check-in
Domestic Flights - Passengers can check-in online 23 hrs prior to the scheduled departure time.
International Flights - Passengers can check-in online 23 prior to the scheduled departure time.

Onboard Support
Lufthansa provides assistance for passengers with special needs. Wheelchairs, airport assistance during check in are provided by on ground staff. Passengers can choose a service that best suits their need. Expectant mothers and parents of unaccompanied children can read rules and regulations on Lufthansa's website.

Refund & Cancellation
Passengers can cancel their booking either through Lufthansa sales offices or website. All cancellations are subject to a cancellation fee.

COVID-19 Information
Due to the current situation, the entry regulations for various destinations can change at short notice. To make sure you’re always well informed, please find the latest information for your destination on Lufthansa's website. Make sure your Covid-19-related entry documents are complete.

Special Hygiene Measures
Please note that wearing a medical facemask during boarding, on board and when leaving the airplane will be mandatory from 1 February 2021. This entails masks of the standard FFP2, KN95 and N95, or surgical masks. Masks made of fabric, visors or masks with a valve are not allowed.

Airport & Terminal
Berlin Brandenburg Airport "Willy Brandt" (BER) has opened. Since November 8, 2020, all Lufthansa flights to and from Berlin have taken place at the new Berlin Brandenburg Airport (BER). Berlin Brandenburg Airport (BER) can be reached via its own train station with fast train and S-Bahn connections to downtown Berlin. In addition, an Airport Express runs between Berlin's main train station and BER Airport. In addition, there are various bus connections and a direct link to the highway. Lufthansa has a new home in Terminal 1 of the new Capital Airport, including a WorldShop flagship store. From here, Lufthansa regularly flies directly to Frankfurt and Munich airports. This means that all Lufthansa destinations are also available from Berlin with only one change of flight. You will find access to the Lufthansa Lounge on Level 1 near Gate B20. At the new Berlin Brandenburg Airport (BER), you can expect short distances and a wide range of stores, restaurants and service facilities. The centerpiece is the approximately 9,000-square-meter marketplace in Terminal 1 - directly after the security checkpoint. From here, you can reach your gate quickly and easily and still have time to stroll, store or visit the observation deck.

Check-in Information
In order to check in for your flight at Berlin Brandenburg Airport (BER), go to the terminal where your flight departs from, or follow the instructions provided in your ticket.